Information Technology Infrastructure Library (ITIL)

*For dates 10/30/2018 – I lost track on which days I completed the item and marked them with 10/30/2018; a day before the exam.

Become ITIL Foundation Certified in 7 Days
Chapter Title Date Completed
1 Service Management as a Practice 09/01/2018
2 Generic Concepts 09/01/2018
3 ITIL Service Lifecycle 09/01/2018
4 Service Streategy 10/30/2018
5 Service Design 10/30/2018
6 Service Transition 10/30/2018
7 Service Operations 10/30/2018
8 Continual Service Improvement 10/30/2018
9 ITIL Foundation Exam Tips and Tricks 10/30/2018
ITIL Foundation – Course work
Chapter Title Date Completed
1 Service Management as a Practice 09/01/2018
2 Understanding Service Strategy 09/01/2018
3 Service Strategy Processes 09/01/2018
4 Understanding Service Design 10/30/2018
5 Service Level Management: Aligning IT with Business Requirements 10/30/2018
6 The Other Service Design Processes 10/30/2018
7 Service Design Roles 10/30/2018
8 Understanding Service Transition and the Change Management Processes 10/30/2018
9 Service Transition Processes 10/30/2018
10 Delivering the Service: The Service Operation Lifecycle Stage 10/30/2018
11 The Major Service Operation Processes 10/30/2018
12 The Other Service Operation Processes 10/30/2018
13 Understanding Continual Service Improvement 10/30/2018
Cert Prep: ITIL Foundations – Mark Thomas
Video Title Date Completed
1 Intoduction 09/01/2018
2 Service Life Cycle 09/01/2018
3 Service Management as a Practice 09/01/2018
4 Key Principles, Models, and Concepts 10/30/2018
5 Life-Cycle Phases 10/30/2018
6 Life-Cycle Processes: Part One 10/30/2018
7 Life-Cycle Processes: Part Two 10/30/2018
8 Service-Management Functions 10/30/2018
Test type Score Date attempted
Pre-Assessment 48% 08/30/2018
Practice Tests 45%-89% 10/30/2018
Post-Assessment 78% 10/30/2018
Certification Exam 75% 09/13/2018 10/31/2018

Project+

Chapter Title Date Completed
1 Initiating the Project 08/30/2018
2 Project Team Roles and Responsibility 08/30/2018
3 Creating the Project Charter 08/30/2018
4 Creating the Work Breakdown Structure 08/30/2018
5 Creating the Project Schedule 08/30/2018
6 Resource Planning and Management 08/30/2018
7 Defining the Project Budget and Risk Plans 08/30/2018
8 Communicating the Plan 08/30/2018
9 Processing Change Requests and Procurement Documents 08/30/2018
10 Project Tools and Documentation 08/30/2018
CompTIA Project+: Part 1 – Bill Kulterman
Video Title Date Completed
1 Getting Started With CompTIA Project+ Training 08/30/2018
2 Project Management Tools 08/30/2018
3 Scenario 08/30/2018
4 Identify the Characteristics of a Project 08/30/2018
5 Project Initiation 08/30/2018
6 The Project Charter 08/30/2018
7 The Scope Statement 08/30/2018
8 The Work Breakdown Structure (WBS) 08/30/2018
9 Creating a Budget 08/30/2018
10 Developing a Project Schedule 08/30/2018
CompTIA Project+: Part 2 – Bill Kulterman
Video Title Date Completed
1 The Communications Plan 08/30/2018
2 The Procurement Process 08/30/2018
3 Risk Management Planning 08/30/2018
4 The Quality Management Plan 08/30/2018
5 The Quality Management Plan 08/30/2018
6 The Project Management Plan 08/30/2018
7 The Project Team 08/30/2018
8 Change Management 08/30/2018
9 Closing the Project 08/30/2018
10 Preparing for Your CompTIA Project+ Certification Exam 08/30/2018

08/30/2018

PKO-004: 1/4 – Casey Ayers
Beginner’s Guide to Project Management
Video Title Date Completed
1 Course Overview 08/30/2018
2 A First Look at Project Management 08/30/2018
3 Introducing CompTIA Project+
4 Project Roles & Responsibilities 08/30/2018
5 Constraints & Influences in the Project Environment
PKO-004 2/4- Casey Ayers
Defining Project Scope and Managing Resources
Video Title Date Completed
1 Course Overview 08/30/2018
2 Chartering Projects 08/30/2018
3 Defining Requirements 08/30/2018
4 Developing the Work Breakdown Structure 08/30/2018
5 Managing and Optimizing Resources 08/30/2018
PKO-004 3/4- Casey Ayers
Developing Project Schedules and Budgets
Video Title Date Completed
1 Course Overview 08/30/2018
2 Developing Project Schedules 08/30/2018
3 Implementing Agile Methods 08/30/2018
4 Developing Project Budgets 08/30/2018
PKO-004 4/4- Casey Ayers
Developing Project Schedules and Budgets
Video Title Date Completed
1 Course Overview
2 Developing Project Teams
3 Managing Project Communications
4 Managing Project Risks
Test type Score Date attempted
Pre-Assessment 66% 08/30/2018
Practice Tests 80% 08/30/2018
Post-Assessment 77% 08/30/2018
Certification Exam PASS 08/18/2018