Information Technology Infrastructure Library (ITIL)

~ Manuel

*For dates 10/30/2018 – I lost track on which days I completed the item and marked them with 10/30/2018; a day before the exam.

Become ITIL Foundation Certified in 7 Days
Chapter Title Date Completed
1 Service Management as a Practice 09/01/2018
2 Generic Concepts 09/01/2018
3 ITIL Service Lifecycle 09/01/2018
4 Service Streategy 10/30/2018
5 Service Design 10/30/2018
6 Service Transition 10/30/2018
7 Service Operations 10/30/2018
8 Continual Service Improvement 10/30/2018
9 ITIL Foundation Exam Tips and Tricks 10/30/2018
ITIL Foundation – Course work
Chapter Title Date Completed
1 Service Management as a Practice 09/01/2018
2 Understanding Service Strategy 09/01/2018
3 Service Strategy Processes 09/01/2018
4 Understanding Service Design 10/30/2018
5 Service Level Management: Aligning IT with Business Requirements 10/30/2018
6 The Other Service Design Processes 10/30/2018
7 Service Design Roles 10/30/2018
8 Understanding Service Transition and the Change Management Processes 10/30/2018
9 Service Transition Processes 10/30/2018
10 Delivering the Service: The Service Operation Lifecycle Stage 10/30/2018
11 The Major Service Operation Processes 10/30/2018
12 The Other Service Operation Processes 10/30/2018
13 Understanding Continual Service Improvement 10/30/2018
Cert Prep: ITIL Foundations – Mark Thomas
Video Title Date Completed
1 Intoduction 09/01/2018
2 Service Life Cycle 09/01/2018
3 Service Management as a Practice 09/01/2018
4 Key Principles, Models, and Concepts 10/30/2018
5 Life-Cycle Phases 10/30/2018
6 Life-Cycle Processes: Part One 10/30/2018
7 Life-Cycle Processes: Part Two 10/30/2018
8 Service-Management Functions 10/30/2018
Test type Score Date attempted
Pre-Assessment 48% 08/30/2018
Practice Tests 45%-89% 10/30/2018
Post-Assessment 78% 10/30/2018
Certification Exam 75% 09/13/2018 10/31/2018

Published by Manuel